Heaven's Best Carpet Cleaning
Ratings and Reviews

Heaven's Best Carpet Cleaning
6610 Folsom-Auburn Road #573

Total Rating
4 star rating
Based on 5 votes

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2011/7/12 7:35:05
Michelle Bockus
0.5 star rating
Rating: 1.0000

Heavens best carpet cleaning in Fredericksburg, VA
"I spoke with Jim (the owner) on the phone to set up my carpet cleaning. I really thought he had it together from speaking with him and he asked if I wanted to get other estimates. I told him "no" I was fine just going with his estimate. I told him that we were just moving in and once the carpets were cleaned we could move in. The time came for him to show up at the house on a Saturday (he first told me 7:00 am, but then mentioned 7:30 am so I confirmed which time he was showing up). He was to be at the house at 7:30 am and we set the alarm for 6:00 am to make sure we were there on time since we were not living there until carpets were cleaned. My husband was upset that he was going to be 7 minutes late getting to the house to meet the carpet guy so he called to let him know this. The guy then proceeds to tell him that they will be 45 minutes late. We wondered when they were going to let us know this since no attempt from them was made to call.. I arrived around 9:00 and still no carpet guys. We went to call again and saw that a call was missed that one crew member had an emergency so they won't be coming today. I called them to see if another crew could do the job since this would completely throw our entire move off. All preparations were already made with other companies for our move. I called and left message stressing the fact that we are not just getting carpets cleaned we are trying to move in and have movers coming so could he please send someone else. We never received any call back for 3 days we left messages. Finally my husband got a hold of Jim on the 3rd day and he tried to get out of coming to do the carpets at all!! My husband had to really press the issue (at this point no one else could do it on short notice-it was over the July 4th weekend). He very reluctantly said he would do it when he was done with his other calls and showed up at 6:00 pm July 5th. I was very disappointed in work ethic, reliability and the fact that he just tried to blow us off at a critical time. If it were just a matter of getting our carpets cleaned it would have been different but it was imperative to have them cleaned for the move since the house was a foreclosure the carpets were awful with dirt and black dog hair that would not sweep up. I usually use Sears who do an "ok" job but ventured out and was sorely disappointed. If you decide to use this company say your prayers that he wants to work the day you are scheduled!! "

2008/7/2 14:16:56
Maslinda Basrtels
5 star rating
Rating: 10.0000

Heaven's Best
"My carpets look like new! This was a major accomplishment since I have two little Lhasa Apsos who have "accidents" regularly. The carpets smell wonderful. The workers were in uniforms and so very polite. I would highly recommend this company. Thank you so much!"

2008/7/1 9:33:57
Doug Gongaware
5 star rating
Rating: 10.0000

Excellent Service!
"I have been an apartment manager for the past 4 years running numerous complexes. I have used many different carpet cleaning vendors in the past, and have yet to be totally satisfied.....that is until I was referred to Heavens Best. The quality of work is unmatched. I have called them numerous times for emergency water extractions and they have responded in record time, thus minimumizing damage to the unit, minimizing the inconveinence for the resident, and saving money for the property. They are the only carpet company I have clean my carpets, or my families. I would recomend them to anyone!!"

2008/6/20 16:07:05
5 star rating
Rating: 10.0000

Carpet Cleaning
"I have used this Company many times and everytime they were on time and professional. They were able to get my carpets looking new again and smelling fresh. I have a large dog and after they cleaned the carpets you were not able to tell that I had a dog living there. I would highly recommend this company."

2008/1/29 9:46:18
Joyce Spenser
5 star rating
Rating: 10.0000

Carpet Cleaning
"This company was a pleasure to deal with. They were on time and professionally dressed. I have two little dogs that have "Accidents". They were able to get everything out and my carpets never smelled or looked so good! Thank you! I would highly recommend them"